Privacy Policy

At EduModes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

1. Information We Collect

We collect several types of information from and about users of our Platform, including:

1.1 Personal Information

Personal information is information that identifies you as an individual. When you register, make a purchase, or otherwise interact with our Platform, we may collect:

• Name, email address, and contact details
• Account login credentials
• Profile information, including profile pictures
• Educational background and preferences
• Information about children (for parent/guardian accounts), such as age and educational level
• Billing and payment information (through our payment processor Razorpay)

1.2 Usage and Device Information

As you navigate through and interact with our Platform, we may automatically collect:

• Usage details, such as traffic data, location data, logs, and other communication data
• Information about your device, internet connection, IP address, browser, and operating system
• The pages you visit and the features you use on our Platform
• The time spent on those pages and the links clicked
• Information regarding your learning progress and performance

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use cookies for:

• Keeping you signed in
• Understanding how you use our Platform
• Remembering your preferences
• Improving your experience
• Analyzing the effectiveness of our content and features

2. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Platform and its contents to you
• To provide you with educational content and services
• To process and manage your account, including purchases and subscriptions
• To track your progress and provide personalized learning experiences
• To communicate with you, including responding to your inquiries and sending notifications
• To analyze and improve our Platform and services
• To protect the security and integrity of our Platform
• To comply with legal obligations

3. Payment Information and Razorpay Integration

EduModes uses Razorpay, a third-party payment processor, to handle all payment transactions on our Platform. This section specifically addresses how payment information is collected, processed, and protected.

3.1 Payment Data Collection

When you make a purchase on our Platform:

• You provide your payment information directly to Razorpay through their secure payment gateway
• EduModes does not collect or store your complete credit card number, CVV code, or detailed payment information
• We may receive and store limited information about your payment method (such as the last four digits of your card, card type, and expiration date) for account management and customer service purposes

3.2 Payment Data Security

Razorpay maintains robust security measures to protect your payment information, including:

• PCI DSS compliance (Payment Card Industry Data Security Standard)
• Encryption of sensitive payment data during transmission
• Secure storage practices for payment information
• Regular security audits and assessments

By using Razorpay's services, your payment information is subject to Razorpay's privacy policy and terms of service, which we encourage you to review.

3.3 Data Sharing with Razorpay

To process payments, we share the following information with Razorpay:

• Your name and contact information
• Transaction amount and description
• Order identification information
• Email address for sending payment receipts

This sharing is essential for processing your payments and completing transactions you have requested.

4. Information Sharing and Disclosure

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

4.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing (Razorpay)
• Hosting and cloud storage services
• Customer service and support
• Email delivery services
• Analytics providers

These third parties are only permitted to use your personal information to provide services to us and are required to maintain the confidentiality of your information.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If EduModes is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Platform of any change in ownership or uses of your personal information.

4.4 With Your Consent

We may also disclose your personal information for any other purpose with your consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Regular security training for our staff
• Physical safeguards for our facilities and servers

6. Children's Privacy

Our Platform is intended for educational use by children, but we take specific precautions regarding children's personal information:

• For users under 13 years old, we require verifiable parental consent before collecting personal information
• Parents/guardians can review, edit, request deletion of, or refuse further collection or use of their child's personal information
• We collect only the personal information necessary to provide our educational services
• We do not condition a child's participation in an activity on providing more personal information than is reasonably necessary

If you believe we might have any information from or about a child under 13 without parental consent, please contact us immediately.

7. Your Rights Regarding Your Information

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to withdraw consent where processing is based on consent
• The right to request restrictions on processing of your personal information
• The right to data portability

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal information
• Whether we can achieve those purposes through other means
• Legal requirements

9. International Data Transfers

EduModes is based in India, and your information may be processed and stored in India or other countries where our service providers maintain facilities. By using our Platform, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than your country.

When we transfer personal information across borders, we take appropriate safeguards to ensure your information receives an adequate level of protection, including:

• Using approved standard contractual clauses
• Working with service providers who maintain appropriate data protection certifications
• Implementing appropriate security measures to protect transferred data

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a notice on our Platform

Your continued use of the Platform after such modifications constitutes your acknowledgment of the modified Privacy Policy and your agreement to abide by its terms.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or our practices regarding your personal information, please contact us at: