Shipping & Delivery Policy

This Shipping & Delivery Policy explains how EduModes delivers educational content and services to you after purchase. As we primarily offer digital educational resources and subscription services, this policy focuses on digital delivery rather than physical shipping.

1. Digital Content Delivery

1.1 Subscription Access

When you purchase a subscription to EduModes:

• Access to your subscription plan is activated immediately upon successful payment processing
• You will receive an email confirmation of your purchase with subscription details
• Your account will be automatically updated to reflect your premium status
• All subscription benefits will be accessible through your account dashboard

1.2 Educational Resources

For individual educational resources:

• Digital worksheets, assessments, and other educational materials are made available for immediate access or download after purchase
• Resources remain accessible in your account library for the duration of your subscription
• Downloaded resources may be saved for personal use according to our Terms of Service

1.3 Delivery Timeframes

Our standard delivery timeframes for digital content are:

• Subscription activation: Immediate (within minutes of successful payment)
• Purchase confirmations: Sent via email within 10 minutes of purchase
• Access to newly purchased educational content: Immediate after purchase
• Premium features activation: Immediate after subscription payment

In rare cases, there may be a delay of up to 24 hours due to payment verification or technical issues. If you experience any delays beyond this timeframe, please contact our support team.

2. Payment Confirmation and Receipts

2.1 Payment Processing

All payments on EduModes are processed securely through Razorpay, our payment processing partner. Upon completing a purchase:

• You will see an immediate confirmation on the website after successful payment
• Razorpay may send a payment confirmation directly to your email
• EduModes will send a separate purchase confirmation with details about your purchase

2.2 Receipts and Invoices

For every purchase:

• A digital receipt is generated and emailed to the address associated with your account
• All receipts and invoices are also accessible in your account dashboard under "Purchase History"
• Invoices include all legally required information including transaction ID, purchase date, amount paid, and applicable taxes
• For subscription services, monthly/annual receipts are automatically generated for recurring payments

3. Technical Requirements for Access

To access and use our digital educational content after purchase, you will need:

• A device with internet access (computer, tablet, or smartphone)
• A modern web browser (Chrome, Firefox, Safari, or Edge - updated to the latest version)
• PDF reader software for downloadable worksheets and resources
• JavaScript enabled in your browser
• Cookies enabled for full functionality
• Minimum internet speed of 1 Mbps for basic functionality, 5 Mbps for optimal experience

EduModes is optimized for both desktop and mobile devices. However, some interactive worksheets and activities may provide a better experience on devices with larger screens.

4. Availability and Access Restrictions

4.1 Geographic Availability

EduModes services are available internationally with the following considerations:

• Our platform is accessible worldwide where internet access is available
• Pricing is displayed in INR (Indian Rupees) for users in India and USD (US Dollars) for international users
• Content is primarily in English, with some resources available in regional Indian languages
• Payment processing is supported in all countries where Razorpay operates

4.2 Account Access Limitations

Please note the following access limitations:

• Free accounts are limited to 5 resources per month
• Your account credentials should not be shared with others
• Simultaneous login from multiple devices may be restricted
• Premium features are only accessible during the active subscription period
• Downloaded content is for personal use only and should not be redistributed

5. Refund Policy for Digital Deliveries

Due to the instant delivery nature of our digital products, our refund policy is as follows:

5.1 Subscription Refunds

• Monthly subscriptions: 7-day refund window from purchase date
• Annual subscriptions: 14-day refund window from purchase date
• Refunds will be processed through the original payment method via Razorpay
• Partial refunds may be issued for annual subscriptions based on usage

5.2 Non-delivery or Technical Issues

In case of technical issues preventing access to purchased content:

• Contact our support team immediately with details of the issue
• Our technical team will work to resolve access issues within 24 hours
• If access cannot be restored, a full refund will be provided

For more detailed information about refunds, please refer to our Refund Policy.

6. Contact for Delivery Issues

If you experience any issues with accessing your purchased content or subscriptions, please contact us through one of the following channels:

• Email: contact@edumodes.com
• Email: edumodes.official@gmail.com
• In-app Support: Use the Help & Support section in your account dashboard
• Response time: We aim to respond to all delivery-related inquiries within 24 hours

Please include the following information in your support request:

• Your account email address
• Date and time of purchase
• Transaction ID or order reference (if available)
• Description of the issue
• Screenshots of any error messages (if applicable)

7. Updates to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify users of any significant changes by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the "Last updated" date at the top of this policy

Your continued use of our services after such modifications will constitute your acknowledgment of the modified policy and agreement to abide by the modified terms.

Contact for Delivery Issues

If you have any questions or concerns about your delivery, please contact our customer service team at contact@edumodes.com or through our Contact Form.